Frequently Asked Questions

Please ensure that you comply with the rules stated in our Terms and Conditions page. One of the most common reasons for account bans is creating multiple accounts.

For a detailed review of your account and further information, please create a support ticket.

You can request the deletion of your account by creating a support ticket.

Each completed task under the Earn menu adds a certain amount of experience points (XP) to your account. Once you reach the required threshold, your level will increase.

By leveling up, you can unlock various features on the platform and become eligible for exclusive bonuses.

No, creating multiple accounts is strictly prohibited and will result in a ban.

Tokens can be converted to any cryptocurrency of your choice by claiming them manually or automatically under the "Convert" tab.

Some tasks require approval before the reward is unlocked due to various reasons. This process may take up to 48 hours in most cases, and the task will be marked as pending in your history until it is approved.

Offers and surveys may receive a chargeback due to disqualification, which is processed by the provider or advertiser. You can find a record of the deducted amount in your history.

Since we use third-party providers for offer and survey services, this process is not under our control. To know more, you will need to contact the provider directly.

A manual claim is a method of converting your tokens into any cryptocurrency with a simple click. Select the desired currency and enter the amount of tokens to initiate the process.

Auto Claim is a feature that automatically converts your tokens into cryptocurrency without requiring manual intervention. Once enabled, the system will manage the claiming process for you, making it more convenient and efficient by transferring your rewards at set intervals or based on specific conditions.

With Auto Claim, you can convert multiple currencies at once. Additionally, each claim cycle calculates the crypto amount using the latest rates.

Simply choose the currencies, select the processor, set the frequency, choose a booster, and let it run.

Currently, you can withdraw your available crypto balance via FaucetPay or directly to your wallet address through the blockchain.

If withdrawing via FaucetPay, no minimum amount is required, and any balance can be withdrawn.

However, withdrawals to a wallet address require a minimum amount, which varies depending on the chosen speed and the cryptocurrency.

FaucetPay withdrawals are processed instantly. Once you hit the withdrawal button, the payment will be sent directly to your FaucetPay account. Any exceptions or delays will be indicated on the withdrawal page.

Payments to a direct wallet address may take anywhere from 5 minutes to 24 hours, depending on the currency and network you choose.

FaucetPay withdrawals and transactions to direct wallet addresses with slow speed do not incur any transaction fees.

However, for transactions to direct wallet addresses with other speed options, there are transaction fees that vary depending on the selected speed.

When a payment is successfully sent to FaucetPay, a payout ID is generated. You can find this payout ID in your cashout history.

If you believe you have not received the payment, please contact FaucetPay support and provide them with the payout ID for further assistance.

When a payment is successfully sent to your wallet address, a transaction ID (TxID) is generated. You can check the blockchain record as proof of payment.

If you are using a 3rd party wallet address, please contact their support with the TxID and blockchain record for further assistance.

We collaborate with third-party providers to offer various tasks and rewards. Each provider offers different types of tasks, allowing you to choose the ones that best suit you.

You can find the complete list of providers on the Offer page.

Some offers require approval from the advertiser, which may take time.

We recommend checking the status of the offer through the history section provided by the offer provider. This can be found on the provider’s Offerwall page.

Since this process is not under our control, we suggest contacting the provider directly via their contact form on the Offerwall page.

No, using VPN or proxy is strictly prohibited and will result in a ban.

You can find a contact form on the Offerwall page of the provider.

If you need assistance regarding an offer, you must contact the provider directly for further information.

Providers or advertisers may reverse the reward due to disqualification.

Since we use third-party providers, this process is not under our control. We recommend contacting the provider directly through their contact form for more details.

We collaborate with third-party providers to offer various surveys and rewards.

You can find the complete list of providers on the Surveys page.

We recommend checking the status of the survey through the history section provided by the survey provider. This can be found on the provider’s page.

Since this process is not under our control, we suggest contacting the provider directly via their contact form on the Survey page.

No, using VPN or proxy is strictly prohibited and will result in a ban.

You can find a contact form on the Survey page of the provider.

If you need assistance regarding a survey, you must contact the provider directly for further information.

Surveys are based on your location and the profile information you have provided. At times, there may not be a survey available that matches your profile or location.

We recommend checking frequently, as new surveys become available regularly.

Providers or advertisers may reverse the reward due to disqualification.

Since we use third-party providers, this process is not under our control. We recommend contacting the provider directly through their contact form for more details.

No, using VPN or proxy is strictly prohibited and will result in a ban.

No, using Adblocker is strictly prohibited.

Please create a support ticket with details of the issue, including the name of the Shortlink. This will allow us to investigate the problem more closely and assist you accordingly.

A Browser Miner is a tool that allows you to mine tokens directly from your web browser using only your CPU’s processing power—no specialized hardware is required.

Adblockers block the Browser Miner. Please disable them for proper functionality.

Additionally, antivirus and security programs may detect mining as a threat and prevent it from running. Temporarily disabling them can resolve the issue. Rest assured, the mining process is safe and reliable.

A GUI Miner (Graphical User Interface Miner) is a mining software designed to be user-friendly, offering a visual interface that simplifies the mining process without the need for deep technical knowledge. It provides easy setup, hardware management, and allows for monitoring mining activity, using your device's CPU and GPU power to make the mining experience more accessible.

A Command-line Miner is a type of mining software that operates through a text-based interface rather than a graphical one. It requires users to input commands manually, offering more control and customization for experienced users. Command-line miners typically provide higher efficiency and performance, as they are less resource-intensive than graphical alternatives, making them ideal for advanced users who are familiar with technical configurations.

A website plugin for mining is a software component that integrates mining capabilities directly into a website. It allows website owners to use the processing power of visitors' devices to mine tokens while they browse the site.

This plugin provides an alternative revenue stream for website owners, as they can earn token rewards based on the computational power contributed by visitors.

The credited hashes are fewer than the mined hashes because not all hashes generated by your device are valid. While mining, devices may not always produce a valid calculation (hash) that meets the necessary criteria. Only the hashes that are correctly calculated and validated by the mining pool are credited. Therefore, some of the mined hashes may not be accepted, leading to a lower credited amount.

If you have started the miner correctly, the mined hashes should be credited to your hash balance within 30 minutes. Please wait for this period to ensure the process is complete.

You can find your mined hashes under the "Convert Hashes" tab, located on the Mining page.

You can convert your hashes to website tokens by using the option available under the "Convert Hashes" tab, located on the Mining page.

The Loyalty Bonus rewards you for completing at least one task every day under the "Earn" menu, such as offers, surveys, or shortlinks. The more consecutive days you complete tasks, the higher the bonus percentage you receive, based on the number of days you’ve been active on the site.

If there is an interruption in this continuity, the loyalty bonus will be reset.

The Loyalty Bonus can go up to 20% of the completed task and can be combined with the Level Bonus for even greater rewards.

The Level Bonus is a reward you receive by completing tasks under the Earn menu, which grant you experience points (XP). As you collect the required amount of XP for each level, you will level up.

With each level up, your bonus percentage will also increase, offering greater rewards for your completed tasks.

The Level Bonus can go up to 30% of the completed task and can be combined with the Loyalty Bonus for even greater rewards.

We share bonus codes on our social media accounts. To stay updated on these codes and other updates, make sure to follow us on our social media platforms.